Case Study · Healthcare
Pharmaceutical · Case Management
Compliant case management for a fast-growing pharma operations team.
A bespoke web platform handling patient case workflows, drug allocation and outcome tracking — replacing four disconnected spreadsheets and a legacy desktop tool. Delivered in 8 months.
62%
Faster case turnaround
Case Study · Continued
The challenge
The client's operations team was managing 1,200+ active patient cases across spreadsheets, email threads and a 12-year-old desktop tool. Reporting was manual, audit trails were fragmented, and onboarding new staff took weeks. They needed one platform with role-based workflows, full audit logging and HIPAA-aware controls.
Our approach
- Discovery: three weeks of workshops mapping 14 case states and 60+ decisions across the team.
- Architecture: ASP.NET Core API on Azure with SQL Server, with a React 18 UI and full RBAC.
- Delivery: agile sprints with senior code review, security and accessibility checks every release.
- Compliance: immutable audit logging, encryption at rest and in transit, and HIPAA-aware controls.
- Rollout: phased migration of historical cases with zero downtime and zero data loss.
Outcome
62%
Faster case turnaround
3 days
Onboarding (was 3 wks)
Tech stack
ASP.NET CoreC#SQL ServerAzureReact 18Web APIPower BIAgile
"Digikin delivered a reliable enterprise platform that streamlined our operations and improved efficiency across multiple service areas. Professional, responsive, and consistently exceeded our expectations."
CLIENT · HEALTHCARE OPERATIONS — Identity withheld under NDA
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